Privacy Policy

1. Introduction

Welcome to WorkOrderSoft! Your privacy is critically important to us, and we are committed to protecting your personal information. This Privacy Policy explains how WorkOrderSoft (“we,” “us,” or “our”) collects, uses, and safeguards your information when you visit or use our website, [https://workordersoft.com] (the “Site”), or any of our associated services (the “Services”).

By accessing or using the Site and Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Data

We collect the following types of personal information when you interact with our Site or use our Services:

• Contact Information: Name, email address, phone number.
• Account Information: Username, password, company name.
• Billing Information: Credit card details, billing address (only for payment processing purposes).
• Usage Data: Information on how you interact with the Site, such as IP address, device type, browser type, time and date of visits, and the pages you visit.

We may also collect information you provide when contacting customer support or interacting with us via email or chat.

Cookies

We use cookies and similar technologies to collect information to enhance your experience on our Site. Cookies help us:

• Understand how you use our services.
• Track your preferences and settings.
• Analyze performance and site traffic.

You can control your cookie preferences by adjusting your browser settings. For more details, see our [Cookie Policy].

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our Services: This includes account creation, user authentication, and enabling the core functionality of the work order management system.
• To process payments: We collect payment information to complete transactions and send invoices.
• To improve our Site and Services: We use analytics to understand how users interact with our platform and to improve its performance and usability.
• To send updates and notifications: This includes service-related notifications, marketing communications, and customer support messages. You can opt-out of marketing communications at any time.
• To ensure security: We use your information to protect the integrity of our Site and Services, monitor for potential security breaches, and prevent fraud.

4. Legal Basis for Processing

We process personal data for the following reasons, where applicable:

• Consent: When you have provided consent for us to process your personal data (e.g., when subscribing to our newsletter).
• Contractual Necessity: When processing is necessary to fulfill a contract (e.g., to provide our services or process payments).
• Legitimate Interests: When processing is in our legitimate interest and not overridden by your data protection interests or rights.
• Compliance with Legal Obligations: When we are required by law to process your personal data.

5. Data Sharing and Disclosure

We do not sell or share your personal information with third parties except as described below:

• Service Providers: We share information with trusted service providers that assist us in operating our business, such as payment processors, hosting services, and customer support tools. These providers are bound by strict data protection obligations.
• Legal Requirements: We may disclose your data if required by law or in response to valid legal requests from government authorities.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

6. Data Retention

We retain personal data for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Data Portability: Request your personal data in a structured, machine-readable format.
• Right to Object: Object to the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at support@vmtsoft.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include:

• Encryption: We use encryption to protect sensitive data during transmission and at rest.
• Access Control: Only authorized personnel have access to your data.

However, no system is completely secure, and we cannot guarantee the absolute security of your data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page, and the updated version will take effect immediately upon posting. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: support@vmtsoft.com