How to Whitelist an Email Address
You will want to whitelist firstname.lastname@example.org as well as
Below is information on how to whitelist: VMT Software with AOL,
Postini. Even if your ISP or email program is not listed, with these
instructions you should be able to figure out how to whitelist our
email address at any ISP or with any email program.
Also, if you find email from email@example.com in your spam or junk
folder, please take that opportunity to tell your mail program that it
is not spam by hitting the "not spam", "not junk" or similar button,
as that will train your program to whitelist it.
To add firstname.lastname@example.org to your AOL address book:
Open an email from us and then click the 'This Is Not Spam'
Click the Mail menu and select Address Book
Wait for the Address Book window to pop up, then click the 'Add'
Wait for the Address Card for New Contact window to load
Paste email@example.com into the ‘Other E-Mail’ field
Make our "From" address, firstname.lastname@example.org, the Primary E-Mail
address by checking the appropriate box
To whitelist email@example.com with Yahoo!, you will need to set up
a "filter" after first taking the following steps:
If you find email from firstname.lastname@example.org is going to your Yahoo!
bulk folder, open it and click "Not Spam"
Be sure that the address email@example.com is not in your "Blocked
Addresses" list. If firstname.lastname@example.org is on your "Blocked
Addresses" list, select it and click "Remove Block"
Now to create the filter:
Open your mail and click on "Mail Options" in the upper right hand
Select 'Filters' (in the bottom left corner)
On the Filters page, click "Add"
Select the "From header:" rule, and add "contains" and
email@example.com, which tells the system to put email with
firstname.lastname@example.org in your inbox and not the bulk folder.
Click the "Choose Folder" pull down menu and select 'Inbox'
Pick the Add Filter button
To whitelist our address with Hotmail you will need to add
email@example.com to your Hotmail Safe List. Here's how:
First, if you find email from us in your Hotmail junk folder, open the
email and click "Not Junk"
Next, check to see if if the email address firstname.lastname@example.org is on
your Blocked Senders list. If you find email@example.com on your
Hotmail blocked senders list, select it and click on the "Remove"
Next, open your mailbox and click "Options" in the upper right
At the top of the page, click on the "Junk E-mail Protection" link
Next, click on "Safe List", which is down near the bottom
Copy and paste firstname.lastname@example.org where it says "Type an address
Click the "Add" button
First, if you find email from us in your Gmail spam folder, select
our email and click the "Not Spam" button
Next, open an email that you have received from us
Click on the little down-pointing-triangle-arrow next to "Reply":
Click "Add VMT Software"
On the Tools menu, click Options
On the Preferences tab, click Junk E-mail
On the Safe Senders tab, click Add
Add email@example.com where it says "Add address"
To whitelist in Thunderbird, you will need to add firstname.lastname@example.org
to your address book, and then set up your Thunderbird Junk Mail
Controls to whitelist your address book.
First, if you find email from email@example.com in your Junk folder,
right-click on our email and choose "Mark as Not Junk"
Next, click the Address Book button
Highlight the Personal Address Book
Click on "New Card"
In the "Contact" tab of the new card, copy and paste
firstname.lastname@example.org to the email dialog box
Next, to whitelist your address book, select "Tools > Junk Mail
Controls" from the drop down menu
Update the "White Lists" module under the "Settings" tab by
selecting "Personal Address Book" from the drop down menu, and
then check the box next to "Do not mark messages as junk mail"
Apple Mail for OS X
First, if email from email@example.com ends up in your junk folder,
highlight or open it and click "Not Junk" at the top of your screen.
Go to Mail > Preferences from your Mail menu
Go to the Rules tab
Select Add Rule
Give this rule a name such as "VMT Software"
Create a rule that says "If any of the following conditions are met:
'From' 'Contains'" and then paste in "firstname.lastname@example.org"
From the actions, select 'Move message' to mailbox 'Inbox'.
You do not need to whitelist email from VMT Software in Postini
unless you find it trapped in the "Junk" area by Postini.
Log into your Postini account
Look to see if any email from email@example.com is listed in your
If you find email from firstname.lastname@example.org in the Junk area, check
the check box next to the email from email@example.com
Click the "Deliver Selected" link at the very top of the Junk screen
On the next screen, click the "Approve Sender" check box next to
the email from firstname.lastname@example.org
Click the "Approve Selected Senders" button